Help Center
We ship from offices in Newark, NJ, USA.
You can update your personal details, including shipping and billing information, from the My Account area.
If you need to edit a current order that’s in production, then please contact our team and we’ll manually update your order. If something can’t be change, then we’ll let you know.
You can cancel or change your order as long as the parts in that order haven’t started printing. Once your parts have started, then we cannot change them or offer a refund.
If a refund has been issued, it will go back to the original payment method used to submit the order. This process can take 3-5 business days.
We can’t begin printing your parts until your payment has been secured and your order has been fully processed. If your order is placed on hold, there could be an issue with your payment method or we’re still verifying your part files to be sure everything is ready for printing.
If you feel that it’s been too long and your order is still on hold, please contact us with your order number and we can look into it.
We will begin processing your order and your parts will begin printing shortly.
Depending on the amount of parts in our build queue, your parts can take at least 24-48 hours to begin printing and at most a few weeks if we’re experiencing delays.
Part prices are calculated based on the part’s volume, the material you choose, any advanced options that have been adjusted and the total quantity of parts your ordering.
Want some secret sauce? The higher quantity of a part, the more we’ll discount that part and the higher the discounts will go. Order more, get more. That’s right!
Yes, we do. Our PLA material is a bio-degradable material and is considered to be food-contact safe.
We’re working towards having our own food-contact safe ceramic material, which can be painted or glazed and fired to achieve a beautiful surface that is FDA grade food safe.
It depends. We don’t do a lot of additional finishing in-house, like painting or plating. But we do have partners that we work with and can help manage the process. We can prep your parts for painting or plating and send them out on your behalf.
Please keep in mind, this process can take a few weeks depending on the amount of parts that need to be finished and our finishing partner’s current lead time. Feel free to contact us regarding finishing options for your parts and we can put together a quote for you.
Yes. All part orders come with post-processing and support removal. There is nothing extra you have to do and no additional costs.
If you want to remove your own supports, that’s cool too. As a matter of fact, we’ll give a 10% discount if you choose to remove your own supports during checkout.
We do this because it’s fair. You’re helping us process more orders by reducing the amount of parts we’ll need to finish. Plus, the supports act as a great way to protect your parts during shipping. So we made it a win for both sides!
Yes, we will. Due to the nature of our business, we take privacy and security seriously. We have a mutually binding Non-Disclosure Agreement that we can execute for all of your parts and projects or we can review your NDA and sign yours.
Besides signing an NDA, you’re also protected by our Terms of Service and Privacy Policy. You print parts with us and we’ll always have your back. Our number one goal is to support and protect the nature of your business.
We will add your parts to our build queue once we receive your payment. It can take at least 24-48 hours for your parts to get processed and at the most a few weeks if our build queue has a backlog. You can view the current status of our build queue on the right.
Don’t worry, we have great machine partners that support us. As our demand increases, we’re able to purchase more machines to help keep build times lower and reasonable. Our goal is to produce your parts as quickly and efficiently as possible.
FFF – Composite Parts:
mm: 330 x 270 x 200
in: 12.9 x 10.5 x 7.8
FDM – Thermoplastic Parts:
mm: 300 x 300 x 300
in: 11.8 x 11.8 x 11.8
SLA – Fine Detail Parts:
mm: 145 x 145 x 175
in: 5.7 x 5.7 x 6.9
FFF – Composite Parts:
50 Micron – 0.05 mm
100 Micron – 0.1 mm
125 Micron – 0.125 mm
200 Micron – 0.2 mm
FDM – Thermoplastic Parts:
100 Micron – 0.1 mm
125 Micron – 0.125 mm
200 Micron – 0.2 mm
SLA – Fine Detail Parts:
25 Micron – 0.025 mm
50 Micron – 0.05 mm
100 Micron – 0.1 mm
No. Just submit your parts the way they are. Our print software will slice your part, analyze it for geometry, repair any damaged surfaces and add supports if the part requires it.
In certain parts, it’s best for you to add support within the part file, this is typically seen in small fine pieces, like jewelry or parts to be casted. If you’re not sure about adding support, then leave it out and we’ll let you know if any parts require it.
We’ll send you an email notification when all of the parts in your order are finished printing and have been post-processed.
If we’re shipping your order, then we’ll pack your parts up carefully and ship them out within 24-48 hours.
If you’re picking your order up, then we’ll reach out to schedule an appointment to come by our office.
We ship from offices in Newark, NJ, USA.
Yes, we will. Due to the nature of our business, we take privacy and security seriously. We have a mutually binding Non-Disclosure Agreement that we can execute for all of your parts and projects or we can review your NDA and sign yours.
Besides signing an NDA, you’re also protected by our Terms of Service and Privacy Policy. You print parts with us and we’ll always have your back. Our number one goal is to support and protect the nature of your business.
We ship from offices in Newark, NJ, USA.
You can update your personal details, including shipping and billing information, from the My Account area.
If you need to edit a current order that’s in production, then please contact our team and we’ll manually update your order. If something can’t be change, then we’ll let you know.
You can cancel or change your order as long as the parts in that order haven’t started printing. Once your parts have started, then we cannot change them or offer a refund.
If a refund has been issued, it will go back to the original payment method used to submit the order. This process can take 3-5 business days.
We can’t begin printing your parts until your payment has been secured and your order has been fully processed. If your order is placed on hold, there could be an issue with your payment method or we’re still verifying your part files to be sure everything is ready for printing.
If you feel that it’s been too long and your order is still on hold, please contact us with your order number and we can look into it.
We will begin processing your order and your parts will begin printing shortly.
Depending on the amount of parts in our build queue, your parts can take at least 24-48 hours to begin printing and at most a few weeks if we’re experiencing delays.
Part prices are calculated based on the part’s volume, the material you choose, any advanced options that have been adjusted and the total quantity of parts your ordering.
Want some secret sauce? The higher quantity of a part, the more we’ll discount that part and the higher the discounts will go. Order more, get more. That’s right!
We’ll send you an email notification when all of the parts in your order are finished printing and have been post-processed.
If we’re shipping your order, then we’ll pack your parts up carefully and ship them out within 24-48 hours.
If you’re picking your order up, then we’ll reach out to schedule an appointment to come by our office.
Yes, we do. Our PLA material is a bio-degradable material and is considered to be food-contact safe.
We’re working towards having our own food-contact safe ceramic material, which can be painted or glazed and fired to achieve a beautiful surface that is FDA grade food safe.
We will add your parts to our build queue once we receive your payment. It can take at least 24-48 hours for your parts to get processed and at the most a few weeks if our build queue has a backlog. You can view the current status of our build queue on the right.
Don’t worry, we have great machine partners that support us. As our demand increases, we’re able to purchase more machines to help keep build times lower and reasonable. Our goal is to produce your parts as quickly and efficiently as possible.
FFF – Composite Parts:
mm: 330 x 270 x 200
in: 12.9 x 10.5 x 7.8
FDM – Thermoplastic Parts:
mm: 300 x 300 x 300
in: 11.8 x 11.8 x 11.8
SLA – Fine Detail Parts:
mm: 145 x 145 x 175
in: 5.7 x 5.7 x 6.9
FFF – Composite Parts:
50 Micron – 0.05 mm
100 Micron – 0.1 mm
125 Micron – 0.125 mm
200 Micron – 0.2 mm
FDM – Thermoplastic Parts:
100 Micron – 0.1 mm
125 Micron – 0.125 mm
200 Micron – 0.2 mm
SLA – Fine Detail Parts:
25 Micron – 0.025 mm
50 Micron – 0.05 mm
100 Micron – 0.1 mm
No. Just submit your parts the way they are. Our print software will slice your part, analyze it for geometry, repair any damaged surfaces and add supports if the part requires it.
In certain parts, it’s best for you to add support within the part file, this is typically seen in small fine pieces, like jewelry or parts to be casted. If you’re not sure about adding support, then leave it out and we’ll let you know if any parts require it.
It depends. We don’t do a lot of additional finishing in-house, like painting or plating. But we do have partners that we work with and can help manage the process. We can prep your parts for painting or plating and send them out on your behalf.
Please keep in mind, this process can take a few weeks depending on the amount of parts that need to be finished and our finishing partner’s current lead time. Feel free to contact us regarding finishing options for your parts and we can put together a quote for you.
Yes. All part orders come with post-processing and support removal. There is nothing extra you have to do and no additional costs.
If you want to remove your own supports, that’s cool too. As a matter of fact, we’ll give a 10% discount if you choose to remove your own supports during checkout.
We do this because it’s fair. You’re helping us process more orders by reducing the amount of parts we’ll need to finish. Plus, the supports act as a great way to protect your parts during shipping. So we made it a win for both sides!
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